Política de reembolso

 

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, in its original condition, with all original contents and inclusions (such as photocards, postcards, posters, stickers, or other enclosed items), in its original sealed packaging, and accompanied by proof of purchase.

To request a return, please contact us at hello@redyongkpopshop.com. All return requests must be submitted by email. Once your request has been reviewed and approved, we will provide the return address and instructions.

Return shipping costs are the responsibility of the customer unless the returned item is defective, damaged during transport, incorrect, or otherwise not in conformity with the order.

Returns sent without prior authorization will not be accepted.

Damages, incorrect items and transport issues

Please inspect your order as soon as it is delivered.

If your order arrives damaged during transport, if you receive the wrong item, or if an item is defective, please contact us as soon as possible and provide photographs of both the product and its packaging so we can assess the issue and offer an appropriate solution.

Minor cosmetic imperfections to the outer packaging of albums or merchandise (including small dents, scratches, pressure marks or corner wear) caused during manufacturing or international transportation from South Korea are common within the K-pop industry and are not considered manufacturing defects. Such imperfections do not qualify for refunds or replacements unless the product itself is significantly damaged.

Opened albums and sealed products

For hygiene, authenticity, and collectible reasons, we cannot accept returns of:

* opened or unsealed albums;
* products with broken factory seals;
* products with missing or replaced inclusions (photocards, posters, postcards, stickers or other original contents);
* products that are no longer in their original condition.

This limitation does not affect your statutory rights if the product is defective, damaged, or not as described.

Exchanges

If you wish to exchange an eligible item, the quickest solution is to request a return (where applicable) and place a new order for the desired product.

European Union customers

If your order is delivered within the European Union, your statutory right of withdrawal applies in accordance with applicable consumer protection legislation.

Returned items must be in the same condition in which they were received, unused, unopened, complete with all original contents, and in their original packaging, except where applicable law provides otherwise.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at hello@redyongkpopshop.com.

If you have any questions regarding returns or refunds, please contact us at hello@redyongkpopshop.com.